NAA Education
NAA Professional Credential Programs
Credentials
Certified Apartment Manager (CAM)
Earning your CAM credential gives you the knowledge to increase your community’s net operating income. Whether you’re new to apartment management or a long-time property manager, you’ll enhance your skills, knowledge, and ability to effectively manage an apartment community and achieve its owners’ investment goals.
Certificate for Apartment Maintenance Technician (CAMT)
Maintenance expenses are the single largest controllable element in any operating budget. This course acts as an introduction for new maintenance professionals or as a refresher for the veteran employee, teaching what it takes to run a cost-effective maintenance program.
National Apartment Leasing Professional (NALP)
Leasing professionals are the first people prospective residents meet and are responsible for generating traffic, conducting leasing demonstrations, overcoming objections and qualifying prospective residents. This program teaches all these skills and more.
Certified Apartment Portfolio Supervisor (CAPS)
This program’s curriculum emphasizes recruiting, retaining and engaging high-performing employees. You’ll also learn how to analyze and report property and portfolio financial results, conduct due diligence and community takeovers and oversee management agreements.
Certified Apartment Supplier (CAS)
A valued supplier partner has a deep understanding of the apartment industry. This course helps you gain that insight so you can better position your products and services to meet industry needs. This course is ideal for new salespeople and helps industry veterans gain further knowledge of apartment community operations.
Independent Rental Owner Professional (IROP)
The Independent Rental Owner Professional (IROP) credential program is for rental owners who personally hold and manage an apartment property or properties. Independent owners can benefit from training in budget management, tax planning, preventative maintenance, energy efficiency and rental unit preparation as well as qualifying and retaining residents.
Specialist in Housing Credit Management (SHCM)
The Specialist in Housing Credit Management (SHCM) credential helps management professionals master the complex requirements of the Low-Income Tax Credit (LIHTC) program. Affordable housing managers will learn how to communicate LIHTC regulations and processes, prepare for physical inspections, resolve noncompliance and manage documentation and recertification.
Credential for Green Property Management (CGPM)
The Credential for Green Property Management (CGPM) provides management companies and owners a mechanism for meeting initial and ongoing HUD Office of Affordable Preservation (OAHP) training commitments after opting for a green Mark-to-Market restructuring. It also benefits anyone employing Green Operations and Maintenance Practices. Credential holders learn the latest techniques and technologies to make cost-saving green improvements at properties.